Fulfillment Time: Most orders are shipped within 3 business days. Our average
order fulfillment time is 6 calendar days.
If you request special items we will provide you with
an estimate of the duration of pre-shipping activities.
Actual arrival time will vary. We might be out of stock on
some items, we will notify you if that is the case.
DELIVERY: Includes trucking to your location only. If you
will need help in unloading the safe off the truck, a
liftgate is available for a an additional charge. Drivers
WILL NOT move safes. Delivery charge only includes
transportation from our location to yours. If you will
need additional assistance in moving a safe to, and into,
your residence or office, please ask about door delivery and/or
installation. These services are provided at an extra
charge by us, the freight company, or a third party installer. If you request
door delivery and/or installation we will include those
charges in our quote and coordinate all logistics. Please note that
door delivery does not include removing the safe from the shipping pallet. Accessorial Charges:
The accessorial charges included in our freight quote are listed in the shopping
cart next to the freight quote amount. You can verify the accuracy of
your selections by carefully reading the text next to your freight quote in the
shopping cart
or by checking your order status online after placing the order. Corrections:
You can make corrections to your order after it is placed and before the
day it is scheduled to ship by contacting us. If you request more services
from the delivery company or from the installer than you have agreed to at
the time of purchase you agree to pay for all extra charges we may incur.
NO P.O. Box or rural deliveries.
Sales Tax: All shipments within California will be
charged California State tax.
Payment Methods: We accept Visa, Mastercard, American
Express and Discover. Payment by check can be mailed in, and checks
must clear,(approximately 10 days), before products are
shipped out.
Customer Service: You can e-mail our customer service
desk at marketing@directsafes.com. As an intermediary between you and
the manufacturer we are unable to provide service on product and shipment
related issues. Please contact the manufacturer directly with such issues.
The manufacturer and their phone number are listed along with your order status
online.
Returns: Once item has been returned, the credit card
will be credited the cost of the item, excluding the
shipping charges (both ways), and in some cases a 15%
restocking fee. NO returns will be accepted after 10
days from your receipt of order.
If there is damage incurred during shipping, you must
note the damage to shipper, while present, and have them
file claims report. Please note: as you sign the shipping document
you acknowledge that the product was free of shipping
damage.
Transfer of ownership: Prices are FOB our dock and
ownership is transferred to you as soon as the safe is
loaded on the carrier's freight truck, or it is
accepted by the ocean vessel, or it is accepted by the
airline cargo terminal.
CANCELLATIONS
To cancel an order you can e-mail marketing@directsafes.com
with your order number
and get a "Cancelled order confirmation" e-mail in return.
You can also call 949-480-2384 with your order number
and ask to receive the
"Cancelled order confirmation" e-mail or fax sent to you.
WARRANTY and SERVICE
To obtain product warranty you can contact the manufacturer or
e-mail marketing@directsafes.com
with your order number
and get a "Warranty/Service request" e-mail in return.
You can also call 949-480-2384 with your order number
and ask to receive the
"Warranty/Service" e-mail or fax sent to you.
The manufacturer will provide a warranty/service quote and perform the service if
you approve it and provide payment information. If the service was covered under
manufacturer's warranty no charges will ever appear.
You can also contact the manufacturers directly and get warranty service
by calling the number provide on the safe.
If you have feedback on the contents of this page, any helpful hints,
suggestions, etc. please submit the form below. We would like to know if you
did not find the right safe for you, or any reason that would prevent you from buying from
Direct Safes.
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better and more useful for everyone.
Low delivered prices... Direct from the manufacturers.
